NY/WMG is currently 0 for 3.
I purchased an LP box set and a single LP from Neil Young’s site in June. The items shipped in late July and early August.
The box set immediately disappeared in UPS’s oddly-named “Mail Innovations” maelstrom.
The replacement shipment was, finally, after much back-n-forth with customer service, sent in mid-August.
That shipment bounced around from Southern California, to the midwest, and then to (yes) Dubai UAE. Don’t ask me why.
It sat in Dubai for nearly a week, cleared customs, and landed in Kentucky.
Then it was sent to fucking Canada.
I still don’t have the box set. By now I assume it’s in shreds from going to the other side of the world and back. Reopening the ticket with WMG resulted in a reply, 3 days later, that the issue is “escalated.”
What passes for “customer service” at WMG is a very weak joke. Today I told them to credit my card, or I’m going to file a chargeback.
Another LP order has been sitting at UPS depot in Fontana, California for about 20 days. Similar “servicing” from WMG on that one, too.
I regret ever giving Neil Young’s mailorder site my money.
It won’t happen again.
