Geek Pulse X DAC Arrives…and is Promptly Not Recognized By Laptop

I received my long-awaited, Indiegogo-backed Geek Pulse X DAC last week. Tonight I finally plugged it into my MacBook Pro and couldn’t get it to display as a device in the Sound preference panel.

Several reboots didn’t solve the problem, nor did swapping out the USB cable.

This doesn’t seem to be an isolated problem [registration required].

I’ve opened a support ticket and await further instructions.


UPDATE 7/9/15

After trading emails and going through all the various hoops with customer service, I’ve been asked to send the unit back.

UPDATE 7/15/15

The unit was, apparently, not tested before shipping.