When you order from Neil Young’s webstore (fulfilled by Warner Music Group), you may never receive your package
NY/WMG is currently 0 for 3.
I purchased an LP box set and a single LP from Neil Young’s site in June. The items shipped in late July and early August.
The box set immediately disappeared in UPS’s oddly-named “Mail Innovations” maelstrom.
The replacement shipment was, finally, after much back-n-forth with customer service, sent in mid-August.
That shipment bounced around from Southern California, to the midwest, and then to (yes) Dubai UAE. Don’t ask me why.
It sat in Dubai for nearly a week, cleared customs, and landed in Kentucky.
Then it was sent to fucking Canada.
I still don’t have the box set. By now I assume it’s in shreds from going to the other side of the world and back. Reopening the ticket with WMG resulted in a reply, 3 days later, that the issue is “escalated.”
What passes for “customer service” at WMG is a very weak joke. Today I told them to credit my card, or I’m going to file a chargeback.
Another LP order has been sitting at UPS depot in Fontana, California for about 20 days. Similar “servicing” from WMG on that one, too.
I regret ever giving Neil Young’s mailorder site my money.
It won’t happen again.
Today, Ryuichi Sakamoto’s management posted the playlist he requested be played at his funeral.
A train of thought stops all along the way
From start to goal
Easy to understand….
A deep blue rush in time.
My tribute to Ryuichi Sakamoto can be found on Part-Time Audiophile.
It’s been a long time. Here’s a few of my favorite things from 2022.
Happy New Year!
I’ve been a fan of the Echospace collective for at least ten years. Its music kept me semi-sane during frequent BART trips into SF, especially the portion when the trains clattered and screeched under the bay.
In mid-May of this year, the label offered a DVD packed with .wav files entitled Sequential Space. It promised shipping by May 28, with delivery by the end of the first week of June.
By the second week of June, nothing had arrived. I sent an inquiry to the label via Bandcamp.
I opened a dispute with PayPal, requesting a new ETA from the label.
Bandcamp suggested I escalate the issue.
Today, over six weeks since I ordered the item, and nearly a month after the DVD was due to arrive, PayPal managed to wrest a refund from Echospace.
At no time did the label answer any of my politely-worded requests about the status of the order. Availability of the DVD format has been removed from the album’s Bandcamp page (although it is still described in detail), with no explanation.
I haven’t written or edited a onesheet in years — and it’s not something I particularly miss — but this one stands out.
I must also declare I haven’t heard the LP in question. However, a onesheet is supposed to make one curious. This onesheet makes me… well, the opposite.
(Additional disclosure: I used to work for Revolver USA, and one of my jobs was to send stuff like this back to the label, with a scrawled suggestion to rewrite…or, at least tone it down).
In a milieu that’s ordinarily dripping with lazy hyperbole, glib, empty rhetoric, and outright nonsense, the verbiage in this example is some of the most vacant claptrap I’ve witnessed in years.
Not sure what Spiritual Pajamas is thinking, here, but, apparently, this is the kind of approach that sells in Big Sur (and beyond) in 2022…most likely to people who’ve never heard Terry Riley’s A Rainbow In Curved Air.
It’s times like this when I’m especially happy I’m a gardener and landscaper, and not a marketing hack.